Products may be returned within 30 days of the receipt of your order for a refund. Shipping charges to return the item to the manufacturer will be deducted from your refund amount and a 25% restocking fees will apply. If the return is due to our error, we will pay for the cost of shipping and no restocking fee will apply. Please contact us for details. If you have any questions regarding the status of your return, please contact a customer service associate.
The Return Process
Please call one of our customer service associates to begin your return process. Once the return request has been filed, you will be issued a Return Merchandise Number (RMA#) from Creative Lighting. This RMA# must be sent with the product. You will have 30 days in which to return the product. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.
Acceptable returned merchandise must be:
Items and orders that DO NOT qualify for returns or refunds are:
- In its original box with sufficient packaging materials
- In re-saleable condition
- In original condition with no cut wires or modifications.
- Accompanied by a Return Merchandise Number (RMA#), issued by Creative Lighting.
Products Damaged During Return Shipment
- Large orders: (Orders containing qty 5 or more of a single item, or an order having an invoice total greater than 50 may not qualify for return. If you are purchasing a large quantity of an item, we recommend first purchasing a sample to ensure that the product meets your requirements. Customers are responsible for acquiring all necessary product information before orders are placed).
- Items not purchased from Alloway Lighting Company.
- Special purchases such as: clearance items, inventory sale items, custom quotes, special discounts, etc.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International orders.
- Fixtures with cut wires, missing parts, missing glass or damage are not returnable
- International Orders
- Custom Made or Made to order products are not eligible for return.
Product that is damaged during shipment back to us will receive no refund or credit. We will inform the customer via email that the item(s) were received damaged, and the product will be held for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be considered destroyed and will be discarded.